Know what happens before dispatch and after it.
Effective October 30, 2026. This policy applies to Dawnvexa orders intended for delivery within the United States. Charges are stated in USD. Address eligibility and the final shipping charge are shown at checkout.
Destinations and rates
| Service | Discounted merchandise subtotal | Shipping charge |
|---|---|---|
| Standard | Below $50.00 | $5.99 |
| Standard | $50.00 or more | Free |
| Expedited, where available | Any eligible subtotal | $7.99 |
The free-shipping threshold uses the merchandise subtotal after discounts, excluding shipping and taxes. Available services can depend on the address and items in your cart.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
Business days mean Monday through Friday, excluding relevant public holidays. These windows are estimates, not guaranteed delivery dates. The 10–15 business-day transport estimate starts after dispatch; it does not include preparation. Expedited service does not have a guaranteed arrival date unless a specific promise is expressly confirmed.
Order confirmation and preparation
Preparation begins after order/payment confirmation, subject to receiving complete address and other necessary order information. If we need clarification, the preparation start may be delayed until the information is received. We will contact you if a material issue prevents preparation.
Dispatch and tracking
When tracking is available, dispatch information is provided through the order email or order status page. Carrier scans can take time to appear. A label being created is not proof that the carrier has received the parcel.
Address changes and cancellations
Email us promptly with your order number and requested correction. We will check whether the change can be made before dispatch. Once a parcel is with the carrier, redirection or cancellation may not be possible. See Order Changes & Cancellations.
Delays, loss and damage
Weather, customs, holidays, carrier capacity and incomplete addresses can extend the planning window. If tracking stalls or a parcel appears lost, contact us so we can investigate with the carrier. For damage, keep the item and packaging and email clear photos where possible. We will explain the appropriate resolution; statutory consumer rights remain unaffected.
Taxes and import charges
Applicable checkout taxes are displayed before you place an order. Customs duties or import-related charges, where applicable and not collected at checkout, may be payable to the carrier or authority. Contact us before ordering if this affects your decision; we do not promise that every shipment is duty-free.