Contact us as soon as you notice an error.
Request a change
Email service@dawnvexa.com with your order number, checkout email and the exact change requested. We will check whether the order can still be edited. A request does not guarantee that an address, item or quantity can be changed.
Before dispatch
We will make reasonable efforts to process an eligible cancellation or correction before dispatch. Preparation may already have begun, so please wait for our written response rather than assuming the request has taken effect.
After dispatch
We generally cannot cancel a parcel or redirect it once handed to a carrier. Contact us to discuss carrier options or the return process after delivery. Additional carrier restrictions or charges may apply and will be explained where known.
Refunds for approved cancellations
Approved cancellation refunds go to the original payment method. Payment providers may need additional time to display the credit. If a parcel has already shipped, the Return & Refund Policy applies.
Address accuracy
Check your address before completing checkout. If information is incomplete, preparation may wait until we receive the necessary details. Contact us promptly for an incorrect address; a change is effective only when confirmed.