Request help within 30 days of delivery.
Effective October 30, 2026. Email service@dawnvexa.com before sending an item back. Include your order number, checkout email, the item and the reason for your request.
Return eligibility
You may request a return within 30 days after delivery. For a change-of-mind return, the item should be unused, in its original condition and accompanied by its packaging and supplied accessories where reasonably possible. Used personal-care tools may be ineligible for a change-of-mind return for hygiene reasons, except where mandatory law requires otherwise. Faulty, damaged or incorrect items are assessed separately.
How to request a return
- Email your request within the return window.
- Wait for the return instructions and eligibility response. Do not send an item to an address on a parcel label without checking.
- Pack the approved item securely and keep proof of postage and tracking.
Return address
Xianyou County Zhizhenlv Network Technology Co., Ltd.
Room 210, No. 776 Motou Street, Longhua Town, Xianyou County, Fujian Province, China
This is an international return address. Please consider the postage cost before requesting a change-of-mind return. Our business address is not advertised as a walk-in counter.
Who pays return shipping?
For personal preference, an ordering mistake or another change-of-mind reason, the buyer pays return postage. For an item that arrives damaged, defective or incorrect, contact us first; we will review the issue and explain the return or other resolution and the applicable postage arrangement. We do not require you to surrender statutory rights.
Refund process
After receiving a return, we aim to inspect it and process an approved refund within 10 business days. Refunds go to the original payment method. Your bank or payment provider may take additional time to post the credit. We will explain any lawful deduction or declined request rather than apply an undisclosed fee.
Exchanges and cancellations
Contact us to discuss an exchange; availability is not guaranteed. A return and a separate order may be required. Request cancellation promptly before dispatch under our Order Changes & Cancellations policy.
Missing or delayed refunds
Check the original payment account and contact your provider if a credit is processing. If the refund remains missing after the provider's stated period, email us with the order number. Nothing in this policy limits rights that cannot lawfully be excluded.